My Mouse / Keyboard Stopped Working

There are several easy steps that can be done to troubleshoot a mouse/keyboard that has stopped working with your machine.  

1. First of all, make sure all of the USB connections are in place and do a full reboot of your system. This would include any USB cables and USB wireless receivers as applicable.  Try unplugging and re-plugging in the USB cables/receivers.  
2. If the keyboard and/or mouse are external to your laptop, does the built-in keyboard/mouse on the laptop work?  If neither work after a fresh boot you will need to put in a Help Desk ticket.
3. If wireless, check and make sure the power button on the keyboard and/or mouse is on.  If it has an LED, is that lit?  
4. Try plugging the USB cord (or wireless receiver) into a different USB port.  If these are in an external dock, try moving the USB cord/receiver directly to a port on the laptop.
5. If the keyboard has Caps Lock or Num Lock lights, do they turn on when toggled? 
6. You may need to re-pair a wireless keyboard/mouse with it's receiver.  If you don't know how then contact Help Desk. 

If after troubleshooting you still can't resolve the issue please put in a ticket and provide all the troubleshooting steps that you already attempted.