The CheckPoint Harmony Quarantined and Spam/Junk Email Report
Three times each day (at 7am, 11am, and 4pm Eastern) you will receive an email from the CheckPoint system letting you know any items it has either filtered to your Junk E-mail folder or placed in Quarantine since the last report you received. It is possible to see things in this report that you've already deleted, or you may not see things that you know got filtered to Junk because you deleted them quickly.
This report has two sections to pay attention to: Quarantined Emails and Spam/Junk Emails.
Quarantined Emails are items that the system has determined are likely malicious, so rather than deliver them to you and have you potentially provide credentials in a phishing email, the items are quarantined and you're notified. You will see the sender's email address, the subject of the email, and the time it came in (in UTC, not local time). If it's a sender you recognized you can click the Request to release link and two things will happen:
- A task will be created in the CheckPoint system indicating your desire to see this email, and the admins will be notified, and be provided to a link directly to the email and the security report showing why it was quarantined.
- A helpdesk ticket will also be created for tracking the request.
Please use this link to request the review of the email so both of these things happen. While it's possible to take a screenshot and send it in a ticket, it's much easier for us to click on the link that the first task generates for us rather than go a roundabout way through the system to search for the email directly and try to un-quarantine it (the task that gets created gives us a button to either release or decline the request, which is much easier!).
Here is an example of an email in the Quarantined Emails section:
Spam/Junk Emails
Emails that are less worrisome will be placed in your Junk E-mail folder in Outlook, so no action needs to be taken by IT to deliver them to you—in fact, they should already be in your mailbox! Here's an example of an email found in the Spam/Junk Emails section:
As you can see, it indicates that the email should be found in your Junk folder.
If the email is not Junk, you can follow the instructions in this article to add them to your Safe Senders list: