VPN Won't Connect / Reconnect

Did you recently change your password?

If so, you must log onto the VPN prior to logging onto your PC using the "Double-Monitor-Icon". See this article for more info: VPN - Logging on - Christman Help Center (helpscoutdocs.com)

Did you get a new phone?

In order to connect to the VPN, you must approve a multi-factor authentication (MFA) request. When you add an account to an MFA app, the app gets tied to that specific device. If you get a new phone and your data is migrated over, the app will be there but that pairing will not. See this article for more info: How to get Microsoft Authenticator working on a new device - Christman Help Center (helpscoutdocs.com)

Did you recently Dock or Un-dock (or reconnect your WiFi)?

Docking and Un-docking a laptop typically switches your network connection (i.e. from hardwired to WiFi or visa versa) and this will cause the VPN session to disconnect abruptly. In this case you may not be able to reconnect for up to 5-15 minutes as you'll have to wait until the VPN session "times-out" on the server before it will allow you to connect again. The same thing can happen if your WiFi disconnected or you moved from one room to another. If you have TCC-VPN2 setup, try connecting to that one.

**To avoid this in the future you need to disconnect the VPN session first. The easiest way to do this is to simply close your laptop lid before un-docking or re-docking. Another way is to manually disconnect the VPN and then quickly un-dock or re-dock. To manually disconnect the VPN, click the Networking icon near the clock. This is usually in the lower right and may look like a monitor-and-cable, if hardwired, or WiFi-bars if on wireless. Find TCC-VPN, click-it, then select Disconnect. Now quickly dock or un-dock before it tries to reconnect.

Do you have Internet connectivity (are you connected to your WiFi, or docked, and is your Internet working)?

Sorry, no Internet, no VPN! Do the following to see if you have Internet and can reach the VPN server.

Open your web browser. Can you browse to websites? Can you reach www.christmanco.com?
Are you able to launch Virtual Desktop? Desktop.christmanco.com
Can you Ping tccvpn.christmanco.com?
- Click your start button and type CMD in the search box, then press Enter
- Type "PING TCCVPN.CHRISTMANCO.COM"
- You should see "Reply from 69.89.126.35"

Are you in a regional office?

If you are in any of our regional offices, you DO NOT need to use the VPN and it may not even connect.

Did you recently have a network "hiccup?"

You may not even realize that you had a "hiccup" (meaning- your internet went down for a few seconds or even a minute or two) but it happens from time-to-time. If you lost connectivity for a short period of time the VPN will usually reestablish the same session and should start working again, however, if it isn't able to reestablish the same session it won't be able to establish a new session for a few minutes.

Wait 5-15 minutes and try again or use the alternate TCC-VPN2.