My iPhone or iPad email quit syncing

If your email quit syncing with your IOS device, or you are just having email issues on the device in general, you should follow these steps:

1. Make sure your device can access the Internet.  Open up the device's web browser (i.e. Safari) and make sure you can load various web sites. 
2. Make sure there isn't a global outage or issue with Christman's email servers. 
3. If you are connected to a WiFi network, try turning WiFi off so you are using Cellular and see if that makes a difference; or try a different WiFi network. Note- most company issued iPads do not have cellular service.  
4. Go into the device Settings and tap on Passwords & Accounts and then on Exchange (or whatever your Christman account is named on your device.)  
5. In those settings, make sure the on-off slider for Mail is set to on (slid to the right).
6. Check the setting for "Mail Days to Sync".  If it is set low (like 1 day) you won't see any older messages.  
7. Try to send an email to someone (or to a personal account of yours) and see if it was received.  
8. Have someone send you an email (or send one from a personal account of yours) and see if you receive it.  
9. Check your Spam Quarantine to make sure the missing emails are not just stuck in Quarantine.  

At this point, if you are unable to determine the issue you should submit a Help Desk ticket.  

However, many true syncing issues can be resolved by removing the Christman email account and then adding it back in. If you feel comfortable doing this then follow the steps in these articles:

1. How do I remove Christman email from my iPhone or iPad?
2. How do I setup Christman email on my iPhone or iPad?

If this removing the account and adding it back on does not help, you need to put in a Help Desk Ticket to get help.